Delivery guarantees


The Notificaties API standard (and by extension Open Notificaties) operates on a simple yet powerful message delivery mechanism: webhooks.

A webhook, in essence, is nothing more than and HTTP endpoint exposed by a server where HTTP requests/messages can be sent to. Upon receiving such a request, the webhook receiver is responsible for processing the content of this request appropriately.

Webhooks are registered by parties interested in receiving notifications. The webhook registration is recorded and saved in Open Notificaties. Whenever (another) party publishes a notification, it does so by making a HTTP POST call to the Open Notificaties API. Open Notificaties, in turn, checks which parties should receive this notification and forwards the message to the registered webhook.

Failure modes

Even though the mechanism is simple, the underlying infrastructure is not. There is always a chance that a message does not get properly delivered - a problem that all message broker systems have.

The Notificaties API standard defines that recipients of a message/notification have to reply with a HTTP 204 status code to confirm that the message was received. However, to complicate things further, this confirmation response may also be lost. To summarize, the following scenarios are possible:

  • Open Notificaties delivers message and receives confirmation (happy flow)

  • Open Notificaties delivers message but does not receive a confirmation (failure mode)

  • Open Notificaties fails to deliver the message successfully (failure mode)

Now there are essentially two mitigation modes available:

  • at-most-once delivery

  • at-least-once delivery

Delivering a message exactly once is not possible since the underlying infrastructure (“the internet”) may fail for whatever reason.


Open Notificaties operates in “at-least-once” delivery mode. This means that whenever a delivery attempt succeeds, no more delivery attempts are made and whenever no confirmation is received, another delivery attempt will be made.

A failure can be in the form of an HTTP status code that does not indicate success (so anything other than HTTP 200, HTTP 201, HTTP 202, HTTP 204) or network errors such as connection or timeout errors (or anything else going wrong). In practice, Open Notificaties will consider any 2xx response status code as “message is delivered, no further attempts must be made”.


Webhook subscribers must be able to handle multiple deliveries of the same message! If they received a message correctly but failed to reply with a success response, Open Notificaties will deliver the same message again.

Retry mechanism

On delivery failure, Open Notificaties will automatically retry delivery, with exponential backoff. E.g. the first retry will be done after one second, the next after two seconds and the third after 4 seconds.

The parameters for this can be configured:

  • NOTIFICATION_DELIVERY_MAX_RETRIES: the maximum number of automatic retries. After this amount of retries, Open Notificaties stops trying to deliver the message.

  • NOTIFICATION_DELIVERY_RETRY_BACKOFF: if specified, a factor applied to the exponential backoff. This allows you to tune how quickly automatic retries are performed.

  • NOTIFICATION_DELIVERY_RETRY_BACKOFF_MAX: an upper limit to the exponential backoff time.

On top of that, via the admin interface you can manually select notifications to retry delivery for.

Open Notificaties message broker

Under the hood, notifications are distributed by background workers to ensure API endpoint availability. For this we rely on RabbitMQ as internal message broker between the API and background workers.

RabbitMQ is excellent in terms of message guarantees and can survive restarts. However, configuring RabbitMQ for these kind of operation modes is in the scope of the infrastructure you are running Open Notificaties on. We advise you to configure the persistent storage appropriately for maximum robustness.

The results and metadata of the background tasks are stored in Redis, which is an in-memory key-value store. Redis can be used as a message broker too, but Open Notificaties only uses it as a cache and result store - RabbitMQ is the message broker. However, you can also configure Redis appropriately so that it saves snapshots to disk according to your reliability requirements. This also requires you to provide Redis with a suitable persistent storage.

Task metadata is important for keeping track of automatic delivery retries, so it is recommended to set up Redis as a highly-available and/or persistent storage.